Refunds and Returns Policy
Effective date: January 10th, 2026
Contact: brutetennis@gmail.com
Brute Tennis sells digital coaching services (not physical products). Because time and analysis work begins once you submit materials, our refund policy is as follows:
No physical returns
There are no physical goods and therefore no returns.
Refund eligibility (coaching video reviews)
You may request a refund if both are true:
You request it within 24 hours of purchase, and
You have not submitted a video/intake form yet.
We will do out best to give a full refund, if not partial. Once you submit your video/intake (or once work has started), the order becomes non-refundable.
If we can’t deliver
If we are unable to provide the service within the stated turnaround time due to our fault (and we cannot resolve it promptly), we will offer either:
a full refund, or
a reschedule/credit (your choice).
How to request a refund
Email brutetennis@gmail.com with:
Order number
Purchase email
Reason for request
Chargebacks
If you have an issue, please contact us first so we can fix it. Filing a chargeback may delay resolution and can result in loss of access to services.